How trading works, and the rules

Foilio gives you a place to list cards and message other collectors. When you agree a trade, you arrange and settle it directly with the other person, by whatever method you both choose. Foilio takes no payment for trades, ships nothing and takes no cut. The one payment that runs through Foilio is store credit topped up by card at a shop that offers it: it is paid through Foilio's payment processor (Stripe) and can be spent only in that shop.

Because the trade is between you and the other person, you are responsible for agreeing terms, confirming condition, and choosing a payment method you trust. Use the reputation and reviews as a guide, and use common sense: confirm the exact card, condition and price before you send money or cards. Foilio is not liable for a trade that goes wrong. New to posting singles? Read how to ship trading cards safely.

• No illegal goods, stolen property, or anything you do not have the right to sell.
• No counterfeit, fake, or knowingly misrepresented cards.
• No listings for anything other than trading cards and directly related items.
• No scams, fraud, or deceptive pricing.
• No harassment, hate speech, slurs, or abusive messages.
• No spam, and no attempts to move the conversation to collect payment on Foilio's behalf (there is none).

Break these and your shop, listings, or account can be removed.

Every shop, listing, and message has a Report control. If you see something unsafe, illegal, or against these rules, report it and our team will review it. You can also block a shop to hide it from your view. We act on reports and remove content that breaks the rules.

Any reference price shown next to a listing is an estimate from public data, not a live listing and not financial advice. The seller sets their own asking price. Always confirm the exact printing and condition before you trade.

Inside a shop, cards are shown by price from high to low unless you choose another order (for example, price from low to high or name). The shop list shows only shops with cards in stock, ranked by completed orders, then average rating, then number of reviews, then the newest shop. In search, the results closest to what you typed come first; when the same card is on sale in several shops, the cheapest offer comes first, and at an equal price the shop with more completed orders, then the better rating. No one can pay for a higher place.

Foilio also runs one shop on the platform itself, /shops/delin. It is listed, ordered and featured under exactly the same rules as every other shop: completed orders, then average rating, then number of reviews, then how recently the shop was active. Nothing about it is placed by hand, no shop can pay for a higher place, and no shop is ranked differently because of who owns it.

Seller labels are computed automatically from counters and are not a check by Foilio. The level next to the shop name counts completed orders: New seller with none, Seller from 1, Trusted from 5, Top seller from 15, Power seller from 40, Elite seller from 100. The badges: Trusted seller = 10 or more completed orders, no order in dispute and an average rating of 4.5 or higher from 5 or more reviews; Top rated = an average rating of 4.8 or higher from 3 or more reviews; Dispute-free = 5 or more completed orders and no order in dispute (shown when Trusted seller is not); Well reviewed = 10 or more reviews; Established = 90 or more days since the shop opened.

A review in a shop can only be left by a buyer with a completed order through Foilio, one review per order. Foilio publishes all reviews, positive and negative, with no further checks and no paid or sponsored reviews.

If you are a consumer and have a dispute with a seller that you could not settle between you, you can turn to the General Conciliation Commissions at the Bulgarian Commission for Consumer Protection (www.kzp.bg). Conciliation is voluntary and free of charge and does not affect your right to go to court. Whether a seller commits to take part, and before which commission, is stated on that seller's shop page. Supervisory authority: Commission for Consumer Protection (КЗП / CPC), 1 Vrabcha St., 1000 Sofia, www.kzp.bg, consumer line 0700 111 22. The EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and no longer accepts complaints.

For a seller who states a right of withdrawal on their shop page. Address it to the shop name; use the seller's e-mail and address if the shop page lists them, otherwise send it to the seller in the Foilio chat. The form is optional: any clear statement that you withdraw is enough.

Your shop, listings, and messages are stored so the feature works. Do not share sensitive personal or payment details in messages. See the main privacy policy for how Foilio handles data.